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JDB 5,563 posts

We wonder whether something happens at the 24hrs ahead mark. Up to then her booking was showing WT. then suddenly 23hrs 45 mins to go it’s WTP. Perhaps the other reward seat in WTP was not booked (or the customer was upgraded to a spare CW rewards seat) and defaults to another reward customer? Tuesday middle of day is unlikely to be busy – hence cheap reward flights in the first place

Yes, lots happens in the hours prior to online check-in opening. There is human intervention to sort out, to the extent possible, families sitting together, infants/bassinets in the right place, overbookings upgraded or downgraded etc.

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