Reply To: Hotels.com loyalty transfer going to OneKey

[davefl]

Alexthenotsogreat wrote:

My account has just migrated to OneKey today, and it hasn’t worked correctly. I had a free night worth £100 and two stamps, 10% of the value of which was £25. Only the £100 is showing in my OneKey balance. Tried to explain on chat but not a fun process!

Mine went across today as well. Missing a stay from May which was prepaid in Jan, wierdly when I logged into my account there was a message saying that booking had been “updated” and it never showed in my nights for the year. (and it’s the only one of 6 that hasn’t progressed to confirmed on TCB).

Went on chat, guy understood and passed it to a specialist team who apparently will respond within 72 hours, so maybe try chat again and see if you get someone more sensible?