Reply To: Flight wasn’t ticketed

[AJA]

@JDB why are you offended?

You say you “really don’t care about who is to blame as this is entirely irrelevant to ensuring a smooth journey”. But that’s entirely the point.

You say you “don’t endorse BA’s failure to ticket or correctly ticket bookings but I take the simple view that everyone makes mistakes”

But you apportion no blame to BA in its mistake / failure to ticket and put the onus entirely on the consumer to make sure BA has fulfilled its contractual obligation to issue passengers a ticket to enable the customer to fly.

You have no sympathy for customers mistake of failing to check that their itinerary has been ticketed. But forgive BA every time.

Would you concede that it would be helpful for customers if BA had a computer programme to run through all PNRs and check if they are ticketed? If not then flag it to a team to issue the tickets.