Maximise your Avios, air miles and hotel points

Forums Frequent flyer programs Virgin Flying Club Help needed! Virgin Atlantic suspended my account for fraud without explanations Reply To: Help needed! Virgin Atlantic suspended my account for fraud without explanations

Pongos waring 9 posts

Hi,

I have expirenced the same account suspension following a friend sending points to my account and I booked for them a ticket.

Inemaialed the fraund team and refined the same standard reply.

“Unfortunately, owing to the enhance review conducted with our fraud systems we will not be reinstating your account, nor could we disclose this information as it is owned by our fraud tool partners.”

I have shared it on social media and a few of my friend have have the same issue.

Seems like they are suspending many accounts recently.

Any reason why your ‘friend’ didn’t book their own ticket?

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.