Reply To: Cancellation runaround

[JDB]

@UKFlyer without seeing the fare conditions that applied to your specific booking at the time you made it, one can’t be sure. BA shows this after you have selected the flights. I have tried to recreate about the same fare BA F / AA J and found the conditions:-

“Refunds
Heathrow to John F Kennedy
If the booking is cancelled before the first flight, a cancellation fee of £150.00 per direction applies. At any other time there are no refunds except for any government & airport taxes..

John F Kennedy to Heathrow
There are no refunds except for any government & airport taxes”

I’m not saying that’s what applied to your booking, but it’s not impossible. If you have the booking classes, you may be able to look up the conditions on ExpertFlyer. They ought really to be on your emailed e-ticket receipt and it may help to get a copy of your actual e-ticket on another OW airline site if BA won’t display it. Ultimately, if your booking confirmation/receipt doesn’t show these terms, BA will find it quite difficult to enforce them. The agent you have spoken to is presumably just reeling off what the system says when they try to cancel for a refund.