Reply To: Cancelled flight rebooking advice

[JDB]

@Nepweno – the rationality of a connection and what VS initially offered but reneged upon count for nothing. You need to deal with the the situation offered by VS now. You can propose other connecting journeys, but if they still refuse, you are effectively left with the choice of waiting for two days (and that option may disappear given the situation) with VS paying reasonable hotel/food costs or making your own arrangements and claiming only the flight cost afterwards, but for five people and so few flight options, that’s going to be a lot of cash at risk. The reasonableness of your actions in a complex situation like this isn’t at all black and white so whether you would win or night is debatable. Unfortunately, we have seen that Virgin treats passengers absolutely appallingly in these situations. BA looks positively angelic in comparison.

Re the insurance, as intimated above, I’m afraid your opinion counts for nothing. It is generally accepted that “life events” like a wedding could constitute “essential travel” but that depends eg on the closeness of the relationship of each member of the travelling party.

If the insurance cover matters to you, you need to seek clarification because even if your reason for travel were deemed “essential” that doesn’t actually mean you are covered. The policy makes that very clear. It’s a very complex area and potentially only subject to clarification at the time of a claim, so you need to research carefully.