Reply To: Post your American Express Platinum retention offers here!

[dundj]

Due to an error recently when initially asking over the phone for a retention bonus, I have ended up with 62k points. First attempt led to the card being cancelled erroneously by a US based agent after telling them explicitly not to cancel the card on four occasions, which I spotted in time to have it reinstated and a complaint issued. This was supposed to take two weeks and a callback which failed to occur in the timescale advised, so when I phoned back the operative offered 12k points as a gesture of goodwill which I accepted.

At this point I was going on holiday for two weeks so I decided to call up yesterday and request a retention bonus which was offered instantly at 50k points by an operative in Brighton. I’m still waiting to see what happens with the benefits as they stand going into 2025 as I may end up downgrading to Gold if the benefits I value the most fall by the wayside. The travel insurance is now moot for both my partner and I as AXA have stated we no longer qualify due to pre-existing medical conditions, and the erosion of hotel benefits over the years plus the difficulty of using the PP in the UK are limiting the value of the card.