Reply To: Advice please – no hot water

[Lady London]

This may just be me but my experience is that when there is a hot water, heating or temperature control issue in hotel, or the other favourite the lift not working, it’s highly likely to be a recurring or contnuing and possibly even relatively longstanding problem whatever the reception staff or management might claim about only just now this problem.

I’d be a bit intolerant as hot water is pretty key and would be looking for a reimbursenent value of a high percentage of my overnight – 60% or beyond. I’d also seek to stay elsewhere for any further nights of my stay.

However it’s quite likely a hotel may try to offer something “in kind” eg comped meals or a future stay concession. Possibly points as a fallback. They really generally don’t want to hand back cash.

So I’d know top and bottom end of what I really want before conversation, obvs with management not desk clerk as such, before I had the conversation. Plus anything other than cash that might make up the value I m looking for.

PS if you have time a quick google to see if there are any other problems reported with this hotel may give you a good hint.