Reply To: Upgrade voucher – 5 working days

[AndrewT]

You would have to start with Barclays, as BA will just say they haven’t received it and require you to get Barclays to confirm it has been actioned on their side.

However are you talking about the Premier current account with Avios rewards or the Avios credit card? There is a bug in the app with the former in that it says the voucher will be awarded after 12 months membership, when it is actually after 12 months AND 12 monthly payments which may be later in the first year.

Never had a problem with the credit card vouchers appearing the next day when triggered, so if from there it may be a more general problem.