Reply To: Upgrade voucher – 5 working days

[harrison]

MrRobot wrote:

Had a call back from the Barclays complaints team who upheld my complaint (still no voucher issued).

Long and short, and a very honest answer, the certificate numbers (so I was told) were limited to 4 digits, and when the last voucher was issued (9999), everything broke – I kid you not. I was told a fix should be in place this week.

All my previous Barclays vouchers have 7 digits and start with a 4. Appears not be in any sequential order that I can tell.

I am still waiting for my most recent anniversary. Barclays chat agent say to contact BA, the voucher has been issued….