Reply To: BA cancelled flights, do I have any other options?

[AJA]

Update. Finally got around last Friday to claiming for the original LHR-FAO cancelled flight.

We accepted a reroute LHR-LIS-FAO on TAP in business class (paid for by BA). Was very impressed, both planes spotlessly clean and much more spacious than BA. Nice food to LIS, only coffee or tea offered on short flight to Faro.

Didn’t claim for the second flight that was cancelled due to the weather issues. Also didn’t try claiming for the two nights hotel missed. May try a claim on travel insurance.

Kept it simple as suggested by Colin above though claimed expenses and compensation at the same time as the webform allowed it.

So claimed for the hotel in Lisbon, taxis, food and drink plus toiletries as luggage was checked through to Faro despite the night in Lisbon.

Got an email at 4:30pm today accepting claim paying £350 each and £273.70 expenses. Should be paid within 14 business days.

Pretty pleased with that. Thanks everyone who gave advice and encouragement at the time.