Reply To: £400 sign up bonus – refund option?

[The real Swiss Tony]

as02 wrote:

Especially with the extra £100 benefit,

This is against the FHR terms…

“Back-to-back stays booked by a single Cardmember, Cardmembers staying in the same room or Cardmembers traveling in the same party within a 24-hour period at the same property are considered one stay and are ineligible for additional FHR benefits (“Prohibited Action”). American Express and the property reserve the right to modify or revoke FHR benefits at any time without notice if we or they determine, in our or their sole discretion, that you may have engaged in a Prohibited Action, or have engaged in abuse, misuse, or gaming in connection with your FHR benefits.”

So you probably want to contact the hotel and explain you don’t expect two sets of credits. Or maybe see if there’s a cheaper option than FHR for the second night. Again if you contact the hotel they’ll likely want to keep you in the same room as it’s less cleaning.