Reply To: Flight booked BY Avios which I cannot cancel

[loonie]

I thought that the refund was for the downgraded aspect of my journey – I did not enquire!
The route was LHR to Grand caymen – I did make the claim for 75% of the avios and cash paid. I presumed that the avios refund 137,500 (for the whole amount) allowed for the companion card as well. Downgrade was from PE to economy.
On the same day as the refund, 76,000 was transferred to my wife’s account , 45,000 was also transferred to her account then deducted from there plus an additional 3,800 was removed. On the same day the dummy flight to NY was taken 101,875.
Total awarded 137,000 refunded
Total removed 45,000 + 3,800 + 101,875 Thus 150,675 was removed
I am now “avios poorer” by 13,675
Avios keep ignoring emails and phone calls and I cannot cancel dummy flight!
Anyone know where I can try next?