Forums › Frequent flyer programs › British Airways Executive Club › Sean Doyle email › Reply To: Sean Doyle email
In an ideal world, BA’s first line customer service agents would provide timely, sensible and well argued responses to customer complaints. In an even more ideal world, BA would actually deliver a consistently high quality experience, in line with what they advertise when they sell you a ticket, and the number of complaints would be minimal.
Sadly, the reality is neither of the above is true. Responses to complaints are often garbled, related to something else or never arrive. Complaints are arbitrarily closed with zero resolution.
Hence emailing Sean and getting your case in front of the executive complaints team is sometimes the only way to get a sensible person to consider the issue. Sometimes this also isn’t enough and you need to go to CEDR before a truly competent person looks at the issue again and settles.
There is zero repercussions for this for BA whether it’s EU/UK261 related or not, so why bother trying harder I guess – we’re mostly stuck with them anyway…
All Sean will potentially ever see is a weekly/monthly report on contacts, so I really would not worry about “bothering” him.
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Latest Forum Posts
-
Gordon on EV charging Tariffs.
-
NorthernLass on Sharing Points
-
JDB on Sharing Points
-
LittleNick on Sharing Points
-
ChrisBCN on Melia cheeky downgrade
-
JDB on Downgrade reimbursement response from BA via CEDR
-
memesweeper on Sharing Points
-
NorthernLass on Sharing Points
-
astra19 on Melia cheeky downgrade
-
strickers on Chat thread – Friday 7th February
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.