Reply To: New reward scheme is a massive devaluation by the back door

[ChasP]

after 30 minutes on hold and 20 minutes with Virgin rep I finally got my UC LHR-SFO return sorted for October. Her system was very slow and crashed twice!

Initially she tried to book me a PE and then upgrade it using my voucher – came to 85k points +£1040 When I pointed out that online I could get 139k points + £870 but couldnt use my voucher (which is worth 75k)
After 2 recalculations she finally managed to book me at the online price and after that separately re-imbursed me 75k points so we finally got to 64k points + £870
Don’t know what would have happened if I hadnt 200k points in my account or if I didnt realise what was available or if the rep didnt know her way around their system

oh and under the old system it would have cost 55k points + £1040 so I’m happy – but I should stress that I couldnt find another deal at anywhere near that price; most were 140k points + voucher + £1040 and many dates were double or treble the points so yes its a massive devaluation but there are a few – very few – bargains available