Reply To: BA bereavement policy through trip.com

[yonasl]

I have the chat where I explained the situation and trip.com said they will cancel and then contact me via email for documents.

They then sent a message on the chat system but no email (we were obviously not checking trip.com
Website).

When we contacted them again they referred to the previous message and said the policy was clear documents had to be received before the flight (obviously we never had access to the policy).

It all feels very stressful for what should be a policy that helps people when they most need it.