Reply To: The ‘How to book the return leg with 2-4-1 companion voucher’ thread

[bennymoon]

NorthernLass wrote:

What was the issue with them saying “that’s a shame”? It’s certainly a shame if it would otherwise have helped you make your booking.

You chose a really difficult redemption, unfortunately, and if you’ve done your research on here you’ll know that this often leads to frustration and disappointment.

If you’ve got the avios left which would have been used for your return journey, you can still use them for one leg of a future trip with the other half of your voucher, and make alternative arrangements for the outbound, as you seem to have done for this one (you said you’ve bought a Finnair flight).

I know I’ve chosen a difficult redemption, I did this trip in 2023 and was able to book the outbound using the extra companion voucher availability and the inbound on the phone. I guess it was a different time but it was no where near as stressful as this. I’ve done plenty of research and regularly read the forums here and as I’ve had past experience doing exactly what I’ve been trying to do, it’s just disappointing that on three different occasions the agent or the system has foiled the plan.

Unfortunately I don’t think I will be able to convey the tone and manner of the agent so I think we’ll just agree to disagree on how I expect to be spoken to on the phone by a call centre person. This experience did not match up to my experience from the last time I booked the inbound flight in 2022 (for a trip in 2023), nor the booking of the outbound flight over the phone two weeks ago for a trip in 2025.