Reply To: BA Holidays – denied boarding incorrectly at check in – Edinburgh

[sun7]

Hi, I have been denied boarding with the template response I need visa. Can you please advise what my next steps are in this scenario on incorrect dismisal of claims? ‘We know the documentation needed for each country can be complicated, but as you’ll appreciate, we must follow all the relevant legislation when allowing customers on board. It’s the customer’s responsibility to make sure they have all the documents they need.’

Any advice on next steps would help as this feels like rubbing salt on the wounds.