Reply To: Response from Virgin re Points Redemption

[paul-uk]

Well, despite trying for 2 hours yesterday followed by an hour on hold this morning, I managed to book our one way flights next November.

Of course, due to the lack of available staff, the Premium had increased by 2,000 points each since yesterday.

Our flight is now 86,000 Points in Premium so cost us that plus a Voucher to Upgrade into Upper.

Prior to the new “customer requested improvements” that flight would have cost us 47,500 with the Voucher.

I’m not feeling all fuzzy inside following this “improvement for customers”.