Reply To: Sean Doyle email

[Olly]

I’m in a similar boat. After their initial response to the claim three months ago, I’ve had nothing further back from BA in spite of chasing. A month ago I decided to submit a SAR for a recording of the call I had with the exec club agent, which has been dutifully ignored by BA. It seems that the advice in this scenario is to then complain about the non-response – the ICO even provide a template letter suggesting this is a frequent occurrence – before waiting another month before you can then complain to the ICO to take action on your behalf

Is there anything to stop one following multiple routes (CE/ADR and/or MCO) simultaneously? In the forlorn hope that one of them will force BA into a response?