Reply To: Water & crisps only offered on Club Europe flight

[rinam]

All responses appreciated. This was very much a treat for me and my son, which I paid for myself, so it was not a company expense.

I don’t think Highlife was loaded either and the economy passenger were in the same situation but likely most pre bought food anyway.

I do feel that an offer of some compensation to acknowledge the service was not 100% delivered would be the correct approach. I would not expect a full refund.

Thank you I will log a complaint and see where I get to, it is a shame it has to be a complaint rather than just receiving a sensible offer in the first place.