Reply To: Complaint re no bonus when moving from Reward to Reward Plus

[Dlo998]

Rob, thanks. If I’m understanding you correctly you’re saying that it depends what website I used. I can’t clearly remember what I used back in October 2024 but will look at them both to see if one looks familiar. When I say upgrade I mean changed card type from Reward which I have had for 8 or more years, and certainly before I had a Virgin Atlantic account, so never knowingly had a bonus of any sort for opening that CC account. I just changed from one free card to one fee paying card with the same card and account number. They took the £160 the month after I requested the change.