Reply To: BA Shopping – Does it actually work?

[smerch1468]

The BA shopping portal has a life of its own. I bought travel insurance(with Allclear) for three trips to Milan, Lisbon and Dublin over the last 6 weeks. All the purchases where made through BA’s portal. So far only one has tracked and paid out, the trip to Lisbon. 87 Avios to a premium of £45 when it should have been 10x the premium. It is still showing on the portal as this reward amount. Then there was a purchase with JD sports last summer, a pair of trainers which again has tracked but not paid out nearly 5 months later. Its about time BA where pulled up about all of the issues it has with its portal. There is no responsibility between BA or the retailer to actually ensure genuine purchases which meet the criteria are paid out in good time. And the customer service is non existent. For such a major brand to hide behind the curtains of a website with no accountability is mind blowing.