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Forums Frequent flyer programs British Airways Executive Club BA Shopping – Does it actually work?

  • MF176 200 posts

    It usually works for me, although I’ve had a couple of recent shops at John Lewis and Waterstones fail to track because my phone has opened up the app for each retailer rather than carry through to the website.

    I’ve used it at least a dozen times for John Lewis, my phone diverts me to the app every time, and it tracks every time, so I can’t agree that the app in itself is your problem, there must be something else.

    as02 33 posts

    It seems to have worked for me too. Did a few transactions on Viator recently and all of them have been ‘tracked’ at least. Will wait to see when the points get credited.

    I have a linked question – in your experience, do you think they actually implement the condition that if you use a promo code while booking then you are not eligible for Avios?
    I recently booked on Viator using a referral code but the transaction has still been tracked. Does that mean it’s gone through their system now, or can they still discredit the transaction?

    mikea1992 6 posts

    Has anyone noticed the offer on the e-store which is spend £40 three times before 22nd April on new retailers and you get 3,000 bonus points. Seems decent.

    Bit of a rubbish deal for those already using the app. Terms and conditions say this:

    • The offer is only available to new customers. A new customer is one who has never made a transaction with a “Collect online” or “Collect in-store” merchant via Shopping through British Airways ( or with a “Shopping online” or “Shopping in-store” merchant via the Avios app before. Customers who have made a previous transaction that was cancelled are ineligible.

    I wonder if I use my partners phone and download the app with no previous history (secondary card holder) it will work.

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