Reply To: BA complaint – no ref. number or email

[tical]

JDB wrote:

@tical – I should have added that I don’t know the details of your claim, but if there’s any doubt as to whether BA might be able to claim ‘extraordinary circumstances’ you might want to consider going to CEDR rather than MCOL. If you go the court route, BA would quite likely offer to pay your reasonable overnight costs but continue to challenge the compensation so that if you lost, you would lose the court fees which might ultimately include a hearing fee.

Interestingly BA paid out fully in mid December even though they rejected the claim twice, seemingly because it was the second complaint submitted on the same booking. No communication still