Reply To: BA to prevent UK callers ringing US

[JDB]

LD27 wrote:

I have to agree with @memesweeper and @strickers. The system is ridiculous. I know 3 people who have tried to book return tickets to the UK this week using 241. Although most schools will have started 355 days from now, the lines were very busy. Everyone I know tried the US number. The only person who got through and successfully purchased a return ticket was actually in Miami at the time! There has to be a better system. However with all that’s happened recently, I think we need to be careful for what we wish for.

I think your last sentence is very astute and prescient! I don’t think people recognise that BA is doing them a favour taking these calls to make 241 bookings that are not only against the rules but should be chargeable as they can be completed online. Same with booking online and later calling to reclaim 50%.

It’s not reasonable for any customer to expect BA to have a 24/7 team to handle these sorts of calls and if people make a fuss about it and/or overburden call centres, these concessions will surely get removed which would probably be a good thing.