Reply To: Hilton Gold room upgrade

[Man of Kent]

We stayed at the Gatwick Hilton last Saturday. As Gold I booked a base Double but was offered a King Deluxe complimentary when checking in on the app. Selected the points as My Way benefit as points as we had an early start and have received them. I did ask about this at reception and they said confusingly that they don’t apply My Way benefits at this particular hotel and that I would have got breakfast if I wanted it anyway as Gold – so thoroughly confused – probably best to clarify at reception.

We’ll be there again tomorrow as we have a late flight back and I don’t fancy a long drive. Subject of course to the impending storm!