Reply To: BA107 >> A380 to Dubai – lengthly delay 26th Jan 2025

[NorthernLass]

I’m not sure what, if anything, you can do about the treatment on board (they might have to engage their own legal representation, which could be costly), but the UK has identical legislation post-Brexit, so they can each claim up to £520 for the delay – it will depend on the time they reached the destination.

https://www.caa.co.uk/passengers-and-public/resolving-travel-problems/delays-and-cancellations/

There’s also a lot of useful information in the “delays and cancellations” section on here.

Personally, I would submit a separate, detailed complaint about the onboard situation, and see if BA offers anything in recompense. Particularly mention any complaints made to the crew while they were still onboard, and what the response was.