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Forums Hotel loyalty schemes Accor Live Limitless 18,000 points missing in action en route from Accor to Iberia

18,000 points missing in action en route from Accor to Iberia

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  • CoolGiraffe

    I have an email from 4th July telling me that the transfer would be done “within a maximum of 6 weeks”. I has not credited. Sent the “online contact” form in to Accor a week ago, no reply. I notice they have hidden all phone numbers from their website and app… any idea how I can pursue further? Gold member, if it matters.

    Lady London

    Try +441224398802

    rjn21

    I have a similar problem (smaller amounts). I received auto direct debit Accor to Iberia emails in June, following Accor stays, but nothing has credited to Iberia. Iberia said contact Accor, Accor said contact Iberia. Catch 22. It used to work fine pre Covid. Generally ~6 weeks, the avios would appear.

    rjn21

    Mine credited today, backdated to date of transfer. 12 weeks.

    CoolGiraffe

    Thanks for the phone number and the reassurance. Two developments. I had an email back from Accor last week, saying that as far as they were concerned the transfer went ahead as per timescales. Today I checked by Iberia account and the points have finally arrived. Well over the promised maximum 6 weeks – I make it more like 12 weeks. Points were backdated to conversion date. Looks like the delay could be Iberia’s end.

    DavetheRave

    Same here. I chased after 4 weeks as usually it only took a week max to credit. Silence from Accor until yesterday and 8 weeks after I chased and they basically said tough you need to wait. Fortunately the points credited the week before but doesn’t inspire confidence.

    rjn21

    My most recent Sofitel stay from mid September, credited to Iberia following the auto Accor direct debit, in 2 weeks. It would seem the time taken is rather variable.

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