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Forums Frequent flyer programs British Airways Executive Club Using a BA Amex 2-4-1 when a death occurs?

  • 1005dyer 45 posts

    After my wife’s recent death what is the best way to deal with the 2/4/1 we had to NYC in May. I still wish to go to visit our daughter.
    Do I just turn up and say I am my own. Will that be accepted or do I have to sort this out before hand? Then will there be any traps from BA to avoid. Guidance will be appreciated – Roger

    NorthernLass 8,514 posts

    I am so sorry to hear about your wife. I don’t honestly know what would happen if you turned up at the airport alone but I think if you call BA they could effectively change your booking so that you are showing as the sole passenger. I hope you and your daughter both find some comfort in your visit.

    points_worrier 304 posts

    I’m so sorry to hear about your loss.
    I realise in the bigger picture it is a triviality, but BA are really quite sympathetic in this situation. I would speak to them. They may well be able to give you taxes/charges back on the second fare, and give you peace of mind that you will be able to travel without the ‘traps’ you refer to.

    Aston100 1,500 posts

    Sorry for your loss.

    Rui N. 888 posts

    Sorry for your loss.

    ringingup 187 posts

    I’m so sorry for your loss.

    If the voucher was on your name, then it’ll be fine. You can just show up.

    Froggee 1,001 posts

    BA can, on occasion, be reasonable.

    I’d suggest having a friend with you. Call BA. Speak to the agent and explain you’d like your friend to speak on your behalf. They’ll confirm it’s you and then your friend can explain what has happened.

    Then as per what points worrier said.

    Unless you feel up to calling BA yourself. After my dad passed I made a whole bunch of calls taking care of admin for my mum. My mum simply could not do it. I struggled.

    The one trap is an overzealous agent might do something bad with your wife’s Avios balance. In terms of her Avios, see this article.

    https://www.headforpoints.com/2021/08/09/what-happens-to-avios-points-when-you-die-4/

    I can confirm my father’s balance was passed to my mother as per this article. You should definitely have them so you can use them to see your daughter.

    Sorry for your loss.

    AJA 1,159 posts

    Sorry for your loss.

    In whose name is the voucher and the Avios used for the 2-4-1 booking? If it’s in your name, you can ask BA to refund the taxes and fees on your wife’s ticket, and you can just travel as a single ticket.

    If the voucher and Avios were in your wife’s name that’s more tricky as technically you can’t travel on your own as the card holder has to travel with you and for obvious reasons that’s not going to happen.

    Either way, I think you’re going to have to appeal to BA by speaking to them. They have been known to be sympathetic. Good luck.

    Ash 620 posts

    So sorry for your loss.

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