40 Day lounge access not being honoured?

First time I’ve heard this. Where in IHG’s terms do they entitle hotels to doing this?

@Julia, I would submit two separate complaints to IHG about this saying you chose the benefit in good faith and are very unhappy with the service you received. You should at least get some points by way of compensation.

Just to clarify, it was the hotel receptions which refused you access, not somebody working in the actual lounge? I’m just asking as I stayed at CP Glasgow recently and there was no one monitoring who came in and out. It was hugely over capacity though, standing room only at 5 pm and when we went in to grab a coffee mid-morning the machine wasn’t working! We weren’t hugely bothered as we had breakfast in the restaurant as Diamond and double free drinks vouchers for having to wait 90 mins for the suite to be ready but clearly some hotels just can’t manage the numbers with lounge access.

I think a lot of people who stay at CPs would pay for club rooms there, but not at ICs, so their lounges tend to be busier. I rarely find it worth it where we get free breakfast anyway, but in the case of my stay last month it was better value to get a suite and trigger the £75 Amex offer.

Julia any chance of naming and shaming the specific hotels please? HfP is a wily bunch and we won’t let this slide if attempted on us.