£5 fee refund for Premier customers

Somehow foreseeing this, I took a low-risk approach and ended-up leaving the Avios option for the current account. I still have the account, but not the Avios option. No big loss for me, I earned the voucher and I can sign up again if I want to in future.

I know this doesn’t help answer your question, but Barclays have messed me about too much to want to give them any (more) business. The credit card for now is adequate but that’s where I’m drawing the line. I’ll be downgrading the card as well at the earliest opportunity.

AndyGWP wrote:

Apologies, but what is the £5 refund for please? 🙂

Holding an Avios Plus card and Premier account

No £5 Dual Reward yet for me either.

Just bumping this – has anyone managed to get this refund ?

I keep getting told my accounts are not “linked” and I need to visit a branch which is clearly ridiculous given I can see both the credit card and current account on the same app…

I complained and got the first month as a “goodwill gesture” but have no confidence it will be any better in month 2.

I’ve been advised by Craig on the chat function that it’s payable on or around WD2 of the month after your first monthly charge for the second product you own. I’ve just been billed my first Barclaycard £20 so I’m expecting my refund next week….

No £5 Dual Avios Reward for me yet.

I contacted Barclays about it on 14th April. The chat agent claimed I wasn’t enrolled in Avios Rewards, I am, I can see the fee in my current account transactions.

So I made a complaint. I was told I would receive a letter confirming the complaint and someone from the complaints department would contact me within 4 days.

15 days later… no letter, no contact, no Dual Avios Reward…

My £5 rebate posted to my current account on the 20th April

About 6 weeks after opening the card

Amazingly, my first £5 rebate did eventually post yesterday (6th May) without having to complain, appearing in my Barclays Premier account labelled as AVIOS DUAL REWARD.

My £5 came in on 6th May.

I had to contact them on the web chat and say I wanted to make a complaint. And they said my rewards and barclaycard account weren’t linked which they said they did and to expect it within a few weeks. And yes the £5 came in a couple weeks later

Still nothing for me – have opened an official complaint. Well at least I think I have. With the competence of the chat agents who really knows ?