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As above I’ve just seen the sign up offer of 60k avios with 5k spend in 3 months for this card ( via the ba exec account home page ) Annoyingly I signed up last week for the same card on the standard 25k avios for 3k spend in 3 months . Any idea if it’s possible to get the higher bonus some way ? I’m assuming I can’t cancel and re apply as I won’t be a ” new card member ”
Is it worth speaking to Amex customer services
/ retentions to see if they can do anything or would I be wasting my time ?Unfortunately based on previous comments here on HfP you’d be wasting your time.
This is the direct BA Exec Club link to apply, for anyone who is still eligible…
https://www.americanexpress.com/uk/credit-cards/compare/british-airways-avios-credit-cards/?ieep=01MC9712Unfortunately based on previous comments here on HfP you’d be wasting your time.
This is the direct BA Exec Club link to apply, for anyone who is still eligible…
https://www.americanexpress.com/uk/credit-cards/compare/british-airways-avios-credit-cards/?ieep=01MC9712Apparently Amex chat seem to think i can cancel as I’m with the cooling off period and then re apply via ba as it won’t count as having had a card in the last 24 months , seems to good to be true !
I seem to recall someone doing this but being told that even though they were within the cooling off period, it still counted as holding a card and would reset the 24 months. I wouldn’t rely on what a single chat agent says about anything Amex-related!
Yes will be calling the help line later to get it confirmed over the phone on a recorded call
The cooling off period allows you to withdraw from/cancel the contract for 14 days after receiving the card, but this does not have the effect of cancelling your successful application that triggers the SUB eligibility.
If what the chat agent said were true, the XMS players would have been laughing with SUBs every two weeks or so until Amex got bored.
Yes will be calling the help line later to get it confirmed over the phone on a recorded call
Whatever you get recorded, chat agents cannot bind the organisation to random terms and conditions and staff are allowed to make mistakes. You have said it’s “too good to be true” yet you are now going to make a conscious effort to catch them out. Seriously?
Any complaint you subsequently made would be considered as a customer service issue rather than anything else; you would need much more than ‘chat’ to establish estoppel and where you may end up is no SUB at all as the 25k is clawed back and just some small bung for the customer service error.
There’s also of course the possibility that your new application gets rejected!
Quite a huge spending requirement of £5000 in 3 months gosh
Is the above link a referral link as when I go on the Amex page generally there is no enhanced bonus on any of the BA cards . I checked via BA website too any it’s the Shane welcome bonus
I’ve clicked on the link and it does she it’s enhanced however is that a referral link or as it seems strange why the enchanted bonus isn’t being shown on the main Amex page for anyone to just look (ie going via Google)
You can only see it via the My Account page of BA.com (bottom left).
Many thanks Rob
Apparently Amex chat seem to think i can cancel as I’m with the cooling off period and then re apply via ba as it won’t count as having had a card in the last 24 months , seems to good to be true !
Won’t work.
Been there.Is a referral possible here or is the bonus only available from the BA exec club link?
Is a referral possible here or is the bonus only available from the BA exec club link?
no, only available from the link on ba.com
Thanks…i feared such!!
Thanks…i feared such!!
even missing out on 18k? referral, this would still be the better deal tho
I cancelled my card in 2021 so I’m not 100% sure when the 24 months is up. Is there any way to find my cancellation date? I’ve asked amex chat however I don’t really trust the date they’ve given me as it doesn’t sound right.
Yes will be calling the help line later to get it confirmed over the phone on a recorded call
Whatever you get recorded, chat agents cannot bind the organisation to random terms and conditions and staff are allowed to make mistakes. You have said it’s “too good to be true” yet you are now going to make a conscious effort to catch them out. Seriously?
Any complaint you subsequently made would be considered as a customer service issue rather than anything else; you would need much more than ‘chat’ to establish estoppel and where you may end up is no SUB at all as the 25k is clawed back and just some small bung for the customer service error.
There’s also of course the possibility that your new application gets rejected!
I’ve seen you say this and similar before, and it doesn’t quite ring true to me. If a financial services company (via one of its representatives) tells me something that I rely on when making a decision about its products, and subsequently says “only joking!”, I’d be expecting a win at the FOS without too much debate.
Are you seriously saying that financial services companies can tell you whatever they feel like, and not stick to it? That doesn’t seem like the sort of environment any sane government would want to encourage. If the company wants to avoid standing behind things they don’t agree with then they need to train their agents appropriately.
I cancelled my card in 2021 so I’m not 100% sure when the 24 months is up. Is there any way to find my cancellation date? I’ve asked amex chat however I don’t really trust the date they’ve given me as it doesn’t sound right.
Asking chat is the way, that’s not too complicated so they’re normally correct and if they’re wrong you’ve got it written down to challenge them on it.
I cancelled my card in 2021 so I’m not 100% sure when the 24 months is up. Is there any way to find my cancellation date? I’ve asked amex chat however I don’t really trust the date they’ve given me as it doesn’t sound right.
If you cancelled via chat, maybe ask for copies of your chat data – I know sometimes they issue me with reference numbers for the chat if I ask for one, which means conversations might be logged somewhere.
I cancelled my card in 2021 so I’m not 100% sure when the 24 months is up. Is there any way to find my cancellation date? I’ve asked amex chat however I don’t really trust the date they’ve given me as it doesn’t sound right.
If you cancelled via chat, maybe ask for copies of your chat data – I know sometimes they issue me with reference numbers for the chat if I ask for one, which means conversations might be logged somewhere.
If you do that, be careful as the date you asked them to close your account make not actually be the effective date of closure for SUB purposes. Unfortunately there is no substitute for keeping one’s own records if playing this game. It also pays to leave a fair margin of error by not applying exactly to the day two years later.
I would expect that if someone representing and acting as an agent for a credit card company tells the consumer he will get a feature or benefit should he cancel and reapply, and then the consumer does not, that it is mis-selling, and in fact putting the consumer in a worse position had he not spoken with the agent, as he will not be getting ANY sign-up bonus.
I would expect that if someone representing and acting as an agent for a credit card company tells the consumer he will get a feature or benefit should he cancel and reapply, and then the consumer does not, that it is mis-selling, and in fact putting the consumer in a worse position had he not spoken with the agent, as he will not be getting ANY sign-up bonus.
These cases of reliance upon dodgy info from Amex agents have been extensively reported here and unsuccessfully challenged. In essence, people and organisations are allowed to make mistakes and contracts can be voided under common law for mistake. If everyone were held to their mistakes there would be complete chaos! This also cannot be a case of mis-selling because no advice or selling is involved and you have to acknowledge that expressly during the application process.
The FOS will not hold Amex to a SUB based on mistake, but treats the matter as an inconvenience, as Amex will have done in the complaints process, such that some sort of payment will be made for the erroneous information. Companies and regulators afford the most enormous protections and opportunities for redress to us in this country, but customers are also expected to play their part and accept some responsibility for their actions. If churners really can’t keep a record of when they cancelled a card, they are in the wrong game.
I’m going on the basis that this is correct and recorded somewhere
Apparently Amex chat seem to think i can cancel as I’m with the cooling off period and then re apply via ba as it won’t count as having had a card in the last 24 months , seems to good to be true !
This also cannot be a case of mis-selling because no advice or selling is involved and you have to acknowledge that expressly during the application process.
Amex is selling the customer access to a credit card in return for a non-refundable £250 per year. If an agent of amex has stated (and it can be proved via a chat history etc) that the cancel/reapply as above makes the customer for eligible for the new bonus which “is more than enough for return flights to hit the dunes of Dubai or the rooftop bars of New York”, and then it transpires Amex denies the bonus, then I assume most reasonble people would conclude that not getting that benefit for something that was sold is somewhat more than an inconvenience.
Companies and regulators afford the most enormous protections and opportunities for redress to us in this country, but customers are also expected to play their part and accept some responsibility for their actions.
And I expect that a customer specifically creating a conversation to ask an agent of the compmany the question and being advised in the affirmative would exactly be them playing their part and being responsible.
I cancelled my card in 2021 so I’m not 100% sure when the 24 months is up. Is there any way to find my cancellation date? I’ve asked amex chat however I don’t really trust the date they’ve given me as it doesn’t sound right.
If you cancelled via chat, maybe ask for copies of your chat data – I know sometimes they issue me with reference numbers for the chat if I ask for one, which means conversations might be logged somewhere.
If you do that, be careful as the date you asked them to close your account make not actually be the effective date of closure for SUB purposes. Unfortunately there is no substitute for keeping one’s own records if playing this game. It also pays to leave a fair margin of error by not applying exactly to the day two years later.
In my notes I’ve got Dec 23 as my 2 years but the agent has said February 21 I cancelled it which surely isn’t right. That’s why I was asking as it makes me eligible now.
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