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This could just be a momentary glitch or some classic BA IT at work, but wondering if anyone else has had the same issue.
I’m trying to add my child to our household account. I receive the email invitation (eventually, several hours later), follow the link to the sign-up form, but then I can’t actually fill it in. So many of the dropdown boxes or other boxes to be filled in just aren’t clickable. The section for his date of birth, for example, has the day available but then month and year don’t work. Random boxes like title or preferred airport can be selected
I’ve tried several different browsers.
Anyone else had a similar problem or know of a better (functioning) way to get a child signed up to BA Club?
Hi – had exactly the same issue and posted about it a couple of weeks back. Someone else responded to that post to say they had the same issue. It is a common problem and not just you / us. I went on the BA Club live chat, got through to an agent and they said it would be escalated to their tech team. I then a generic response to explain how to issue the invite email (which, like you, I already had). My response to that email has not been answered. Maybe worth logging the same issue with the technical support team as the more people flag it, they may do something about it.
Don’t know how to link to the original thread, but it is on page 2 or 3 of the forum as last response was 2 weeks ago.
I even thought it was the same thread and got all excited thinking there would be a positive update 🤣
Have just found that thread now, thanks.
Going to try their online chat as well and bang the drum a bit more, but doubt it’ll lead to much quickly, which is a problem, because I need to add an infant to a booking in the next 10 days…
I will have another go tomorrow as well. Escalate it again to their technical team.
I will have another go tomorrow as well. Escalate it again to their technical team.
I explained the problem in the online chat. Eventually the guy seemed to understand and said he’d flag it, but it would be 7-10 days. We fly in 10 days, so said that doesn’t really help. So I called up and she said it can all be done over the phone (just not this time, since we needed to make another change to the booking first). Isn’t what a previous agent has said, so let’s see…
Let me know how you go. I don’t have the same urgency as you but would certainly like to find a solution that doesn’t involve the 7-10 working day promise that I too was made. Good luck
Anyone had an update on this?
There is still an ongoing technical error with the form on this sign up page.
Same issues here. I even tried right clicking and “inspect” in Chrome to remove the “disabled” property on the input fields and just get a technical error when trying to submit. If anyone figures it out, I would love to know what worked as I need to add a lap infant too, but my flight is much farther in the future than @charlie27 ‘s flight.
Chat was pretty much useless.
Brief update on this one then with a bit of a workaround.
When it finally came to adding my child onto my booking, the agent on the phone told me to add him to the friends and family list, which doesn’t involve a sign-up page and was pretty much an instant job. She was then able to pull across the details and add to the booking.
It doesn’t solve the actual issue that you can’t add a new person without a BA account to your household, but it did what was needed at the time.Yep this works for a reward flight. Wouldn’t be ideal for a cash purchase as wouldn’t earn avios, as they are not a BAEC member?
I have had this issue for the last month with BA. First it would not send the link, and then it would not allow me to fill out the form. After much back and forth, one agent advised me to create a new BA membership number for my daughter, and just use my DOB as they have to be over 18.
I was then able to add this to my household account, and link her to my reward booking. As it took 6 weeks to resolve, there was no avios availability, so I had to pay to add her to the booking.
I suggested this on the other household thread so it sort of works then.
23rd June 2025 at 07:31
To dare is to do 150 posts
Has anyone tried adding people to the family and friends list, then moving them over to household account?
I’ve got no one to add to try this idea so someone else will have to.This nonsense has been going on since at least April when I was trying to find work around.
@cmcg wouldn’t the DOB be an issue when actually going and adding the person to the flight? In my case it’s an infant and I’m trying to not buy an extra seat. Thanks
I will otherwise try the friends and family route as my flight is on Avios.
@charlie27 adding the infant as a friends and family member was perfect – was able to call in and add them as a lap infant no problem. Thank you!!
Update on this. When going through the household account registration link, I can now fill in all of the fields (they aren’t locked anymore).
I was hopeful it would work… but got the message below instead. Already tried a couple of times and in different devices but no luck yet.
“Error
Sorry, there’s a problem with our systems. Please try again, and if it still doesn’t work, you might want to try again later.”One step at a time I guess!
Did anyone have better luck?
Update on this. When going through the household account registration link, I can now fill in all of the fields (they aren’t locked anymore).
I was hopeful it would work… but got the message below instead. Already tried a couple of times and in different devices but no luck yet.
“Error
Sorry, there’s a problem with our systems. Please try again, and if it still doesn’t work, you might want to try again later.”One step at a time I guess!
Did anyone have better luck?
I have exactly the same thing. Flight isnt’t until May and we’ve booked our tickets but it would be good to get it done without a long phone call!!
@RV exactly the same problem as you – I tried changing the email the invite was sent to so it wasn’t the same as my own email and I also tried to put a DOB over 18 years old (I was told that can be an issue so you put the wrong year in and amend later) but it made no difference. Got the same error message for all of the options I tried.
Like you, my initial excitement was soon crushed!!
I’m having the same issues as everyone above and despite trying to add my daughter since the beginning of the year have now had an email to say that as I didn’t register her within 3 months of our last flight she won’t be allocated the avios due to her.
I do have a case number with BA and keep being told IT are aware but I’m at my wits end with this issue. Surely the end is in sight??
I too will need to make a new booking using our avios and a CV next month. I have added her to my friends and family list as suggested above. Will it be a problem using my avios to book her a seat?
You can use your Avios to book seats for anyone on your Friend & Family list without any complications. The only downside to not being able to add them to the Household account is not earning Avios, which doesn’t apply to a reward booking anyway.
Thanks Andrew
We went through this 2 years ago. We had to call\chat can’t recall to get this done. I would have thought they would have sorted it by now.
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