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Advice on cancelling 2/4/1 booking

  • 1005dyer

    Due to my wife’s illness I am having to cancel our 2/4/1 booking to Cape Town in January. Is this straightforward given the various complaints. Do I just simply write to Customer Relations or are there any traps ahead getting taxes and Avios refunded?


    You should be able to do it online – or you can call.

    Reports seem to suggest that the online tool ‘should’ be able to calculate the amount of the refund and it seems to take a variable time to get the Avios and cash refunded.

    If you call, you should at least get confirmation there and then of the amounts due. The Avios and voucher usually appear very quickly, the cash can take a while. Expect to get everything refunded bar £35pp cancellation fee. The voucher will retain its original expiry date.


    You should be able to do it online using “Manage my account” and see exactly what’s being refunded. You shouldn’t have any issues this far out of the trip.


    Just be aware, I cancelled several bookings over the weekend. A couple resulted in notifications of exactly what was coming back but the rest just generated a very vague email saying my cancellation was being processed. After a web chat it looks like the vague ones may need some chasing up, notably for my companion voucher of which there is now no record whatsoever in my BA account!
    So you are entitled to most of it back, as mentioned above, but it’s not always straightforward. I hope your wife is well enough for you to make the trip another time.


    Yes, it was your previous experiences that I was alluding to. Did you also mention an additional fee appearing on one cancellation – and would a phone canx incur a fee on the basis that it could have been done online?


    Not me – but yes they would charge you for cancelling by phone, unless you could show there was some problem preventing this.
    I’ve had to draw up a chart for what’s come back and what hasn’t. No logic to it at all. OH’s BC upgrade voucher came back, but my 241 didn’t. Some avios and some cash have re-appeared, but not all relating to the same bookings! Most annoyingly, a couple of re-bookings were cancelled almost immediately after realising they didn’t work for us but payment cleared the next day and neither the avios nor cash have been refunded.


    I cancelled one on MMB last Sunday. Received an email confirming return of voucher, return of points and return of cash-all of which were what I was expecting.

    The voucher and Avios were back instantly and the cash landed yesterday.

    Easy, smooth process and excellent outcome.


    Two of mine worked like that, but I’m wracking my brains as to why I’ve had such mixed results. The only thing I can think of is that maybe it goes via a different system if you’re cancelling as a passenger on a booking rather than the person who made it, but I’d have to go through them all to ascertain which ones this applied to.


    Thank you all for your helpful replies – I am glad I asked the question

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