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BA cancelled our flight to Singapore on the morning of our departure on 14 October. We used a 2-4-1 voucher. We were rerouted on China Airlines, which involved a short stopover in Taiwan. However, we ended up arriving in Singapore around 8 hours later than our original flight. I asked if there were any other flights that would have got us in closer to our original time but the CA flight was all that they could offer. I submitted a claim online for compensation with guidance from BA via online chat. However BA have closed my claim, offering an apology only. I have resubmitted a question asking them why they do not think EU261 compensation is not payable. Am I right in thinking that I am due compensation given the short notice for the cancellation (albeit no reason for the cancellation was offered) plus the consequential delay? I read another post about the Bots rejecting climate so wondered if I should call instead when I get back to the UK Thanks for any insights.
BA cancelled our flight to Singapore on the morning of our departure on 14 October. We used a 2-4-1 voucher. We were rerouted on China Airlines, which involved a short stopover in Taiwan. However, we ended up arriving in Singapore around 8 hours later than our original flight. I asked if there were any other flights that would have got us in closer to our original time but the CA flight was all that they could offer. I submitted a claim online for compensation with guidance from BA via online chat. However BA have closed my claim, offering an apology only. I have resubmitted a question asking them why they do not think EU261 compensation is not payable. Am I right in thinking that I am due compensation given the short notice for the cancellation (albeit no reason for the cancellation was offered) plus the consequential delay? I read another post about the Bots rejecting climate so wondered if I should call instead when I get back to the UK Thanks for any insights.
sorry about the double negative
The reason does matter (which is why it’s always useful to try and find out at the time), but BA usually tell you why they’re declining compensation (albeit sometimes incorrectly!)
You can look at the delays and cancellations threads on here for more advice on your options if you’re still getting no joy from BA.
Also the Flyertalk website has a thread on cancellation so you could search that to see if your flight was mentioned.
@agroves – it’s possible BA automatically rejected your claim if they read it as a request for delay compensation (which would be the responsibility of CA if their flights were late) rather than cancellation compensation for which you may be eligible if the scheduled arrival of the replacement routing was outside three hours later than BA and the cancellation reason within BA’s control.
@NorthernLass and @JDB thanks very much for the guidance, which I shall explore further.
If it was the BA11 SIN then the code =TECY according to this post over on FlyerTalk:
https://www.flyertalk.com/forum/36598085-post3490.html
which means compensation for cancellation is due. Just complete the complaint form stating:
I am requesting compensation due per EC261/2004 for the last minute cancellation of BA11 LHR-SIN 14 Oct 2024. My PNR is xxx123 and passenger names are x and y
If it was the BA11 SIN then the code =TECY according to this post over on FlyerTalk:
https://www.flyertalk.com/forum/36598085-post3490.html
which means compensation for cancellation is due. Just complete the complaint form stating:
I am requesting compensation due per EC261/2004 for the last minute cancellation of BA11 LHR-SIN 14 Oct 2024. My PNR is xxx123 and passenger names are x and y
@AJA that is indeed the flight – thank you very much for the guidance. An unexpected positive from this episode has been to discover China Airlines – a very decent business class offering!
@AJA, @JDB and @NorthernLass – thanks for your collective wisdom. BA have now approved my compensation request for the cancellation, based on the suggested wording by @AJA. Thanks for your help.
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