Aer Lingus flight booked as part of British Airways Holidays
23rd June 2023 at 16:31Tracy 287 posts
My daughter has booked a BAH trip. The flight is with Aer Lingus from Manchester to Orlando. She has been automatically allocated back row seats, no recline 🙁
She has tried calling BAH and Aer Lingus and both are saying the other needs to sort it out. Who should she be calling to change seats and order vegetarian meals?23rd June 2023 at 16:37Richie 881 posts
If the booking has an Aer Lingus booking reference detailed, use that to manange the booking on AerLingus dot com.23rd June 2023 at 16:38BA Flyer IHG Stayer 1,843 posts
Awe Lingus as the operating carrier23rd June 2023 at 16:51Tracy 287 posts
She has both a BA and Aer Lingus booking reference. Both are like read only. Can’t change anything…23rd June 2023 at 16:53Richie 881 posts
Has she tried Manage my Booking on AerLingus dot com? If so what happened?23rd June 2023 at 17:00Tracy 287 posts
She gets the message “online changes are not possible on this booking. Online changes and adding bags or seats are not possible as this booking was not made directly on aerlingus.com. If you need to make any itinerary changes, please contact the original sales agent”23rd June 2023 at 17:02Richie 881 posts
Ok, it seems the person at BAH didn’t know it was their responsibility. If she can’t do the requests online in MMB on ba.com try and call again.23rd June 2023 at 18:42yonasl 922 posts
All rows recline the same. There is some weird urban legend that back rows have less recline, they don’t. (It can be better to be there, you out the seat back and don’t have to touch it the whole flight)23rd June 2023 at 18:47SamG 1,608 posts
Aer Lingus need to do it but their IT is very old. Should at least be able to request the meals if you call in24th June 2023 at 10:41Royback 114 posts
Link you avios to BA not Aer Lingus.26th June 2023 at 14:58Tracy 287 posts
She had to hang up and call again multiple times before she got an Aer Lingus agent who moved her seats and ordered vegetarian meal…but all sorted now and better seats so she’s happy now. She already had her BA number in the booking so will get some avios. Thanks for all the replies.
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