AerClub login

[PeterK]

I’ve been unable to login to my Aer Club account and have tried various forms of communication with both Aer Lingus and Aet Club to resolve. First I contacted Aer Lingus by WhatsApp and was told to contact customer care and raise a file. I did this and heard nothing back so I then called Aer Lingus customer services who could see I had raised an incident. I was told to be patient and await a response. Then last week I got a response to advise to email Aer Club assist. I’ve done this, another reference given and still no response. My online avios account clearly shows it is linked to Aer Club but when I try to reset passwords it is now stating it doesn’t recognise my email. Two weeks ago when trying to login to Aer Club it was saying there was a problem at their end! Has anyone had similar issues and any suggestions how to get resolution and get access back to my account?

[Chabuddy Geezy]

try calling avios on 03444933349. This worked for my other half.

[PeterK]

Thanks for the number. Today I finally got to the bottom of the issue, but still not a word of help from Aer Club. I spoke with Avios in Warrington who suggested I creat a new Aer Club (EI) account. Up to now I’ve had the same Avios number for both EI and vueling (VY) which I’m told is no longer possible and my Avios number is now only valid for the vueling club. This still doesn’t explain why when logging in to Avios it clearly shows me as a member of the Aer Club in the top header!!. Anyway I now have a new avios account for EI with a new avios number. Whenever logging into avios.com I must use the password associated with each membership and this will log me in to the appropriate avios.com account EI or VY.

[PeterK]

Thanks for the number. All sorted by Avios in Warrington (still waiting for Aer Club to investigate). Apparently you can no longer have the same avios number in both your Aer Club (EI) and vueling (VY) accounts and my EI avios number had been assigned to VY only. I was told to create a new EI account(with a different password to my VY account) which I’ve done and have been issued with a new Avios number for EI. When logging in via avios.com depending on which password you use it will take you either to your EI or VY Avios account and balance.