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Are Air India part of any dispute resolution groups? I’m trying to assist someone who was on a flight which was delayed and AI are being unhelpful in providing any information about the delay.
They were originally on an OTA booked flight from LHR in November which was delayed by several hours which wouldve resulted in them missing their connecting domestic flight in india which was booked on the same ticket. They were then moved to a different flight for both the initial and connecting flights (by the OTA).
The re-booked flight was then also delayed, departing 4 hours late which resulted in them missing their connection and eventually arriving at the final destination 8 hours late.
Air India’s initial response was ‘we found that the delay was caused by operational reasons related to Air Traffic Control’ and then after being asked what the specific ATC related reason was then replied with ‘After a thorough review with our team, we have found that the delay was caused by operational reasons related to Air Traffic Control’.
As far as I’m aware there were no other airlines that had such delays so I dont think it was LHR ATC but I dont have any ‘proof’, I think the VS flights to BOM around the same time departed fine so unless theres a ADR it would appear an LBA would need to be the next step. The alternative would be to use one of the delay claim companies – has anyone used any of them? In this instance it might be better due to directing someone else to MCOL isnt ideal.
Check the CAA website.
Airlines using one of the arbitration services are listed on it.
Air India isn’t part of any ADR scheme in the UK. In order to help your friend, you really need some clearer information from them. Going to MCOL when an airline potentially has a full defence puts you at risk of losing the court application/hearing fees. Re ATC, it doesn’t matter what other flights were or weren’t doing, it’s only about the affected flight (and potentially previous rotations of the aircraft) and the response seems to be slightly broader than ATC alone when they introduced the ‘operational’ word which covers all sorts of things.
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