ALL – how to turn off auto convert / CS contact?

[Toppcat]

Hi all. My ALL account is set to automatically convert earned ALL points to avios with IB, which I set up years ago.

I now want to turn this off, but can’t seem to find any way of doing it. Does anyone know how?

As an aside – is there a contact email / live chat option to reach customer services? I can’t find anything on the Accor website, which is pretty staggering. I can’t quite face calling them…

[Rob]

It’s a joke.

Two years ago I was in the same boat. It can’t be done.

I sent a message to Accor and they sent instructions – which related to the old website, not the current one.

I eventually had to abandon the account and open a new one.

About two months later I got another email saying they had cancelled the auto-convert …..

[meta]

To turn off without having to contact CS or abandon the account, you have to be a bit IT savvy and use browser inspect site/element function on the page for Iberia auto conversion and change some parameters there to allow you to click the button and submit. I did it in Chrome. You need to do it at least 24 hours before receiving any points as that’s how long it takes for system to process it properly.

[Ant M]

The Accor website makes BA’s IT seem quite good in comparison. I’ve got a different situation – auto-convert is turned on but it doesnt convert so I have to do it manually every so often, and even then it’s not made easy to find on the site and I usually have to spend a few minutes trying to remember where they’ve hidden the options

[PeteM]

They reply from customercare@accor.com – otherwise this is the contact form: https://help.accor.com/s/contact?language=en_US

Ideally you want to be logged in. They reply quite quickly, but sometimes their replies don’t make sense. Keep trying, I always eventually succeed in getting what I want.

[Toppcat]

Thanks @PeteM – I have just emailed them. From your experience @Rob I am not holding out much hope! I can’t believe that such a large consumer business has such terrible IT.

Thanks also for the advice @Meta, but that is probably beyond me without more effort than I am willing to make…

[Toppcat]

As a follow up – I emailed customercare@accor.com on 8th Feb with my request. After asking for some further information to verify who I was, I received an email yesterday (15th Feb) telling me that my auto-conversion had been turned off.

Not a particularly quick turnaround, but not difficult at all.

Thanks again everyone above for your help.