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  • alanab 2 posts

    I need to cancel two companion flights now for flights in Aug (I know the vouchers will be re-issued with original exp) – does anyone know if you get a full refund of the flight cost and taxes paid? I believe that is the case but can’t see it written down anywhere. Thanks

    NorthernLass 8,204 posts

    As you’re cancelling within the BWC period my understanding is that you’ll get everything back and you can also do this online – you’ll get a message that you’ve applied for a voucher but you will actually get a full refund. Normally you’d have to pay £35 pp but this seems to be being waived at the moment. Alternatively you can call BA but waiting times can be very long at the moment.

    • This reply was modified 54 years, 5 months ago by .
    masaccio 771 posts

    When I checked consensus was Avios appeared very quickly, 241 in a couple of weeks. My 241 didn’t reappear but then I had recycled the booking twice through a FTV. Called BA and they added it to my account while I was on the phone. FWIW the Gold line was picked up right away; more time listening to pre-recorded guff than actual time in a queue.

    RK228 219 posts

    I’m wondering the same thing. I know under normal circumstances it’s the £35pp fee, but I’ve seen a few references online that suggest the £35 fee isn’t being charged at the moment (although nothing official). Is this in following the normal online cancellation procedure for Avios reward flights or do we need to apply for a voucher so that the fee isn’t charged?

    NorthernLass 8,204 posts

    If you’re travelling before the end of August, you can cancel online – you will be told you are both applying for a voucher AND getting a full refund, but in fact you will get the full refund of cash and avios (and 241 if applicable). Any bookings for travel after this date, though, and you will have to call BA to cancel. it’s not clear if they are charging the £35 fee for this now.

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