Amex points not posted to Bonvoy account

[Mick S]

My Amex Bonvoy points which left my AMEX account just over 2 weeks ago haven’t landed into my Bonvoy account.

Anyone who has had the same in the issue in the past, is this an AMEX issue or a Marriott issue?

[degsy]

Hi – yes on both my wife’s and my card. I queried with Amex on Tues and they have raised a case – they said to allow up to 10 days to sort.

[degsy]

The points have now posted. Good luck sorting yours

[Mick S]

spoke to Amex, apparently there was “Technical Interference” and the transaction failed.
apparently all the points have been re-processed today, and should land within the next 3-5 days.

now, onto Barclaycard, as my Hilton points havent posted either.

[Jumble Tales]

Same here. Last time it happened, a few months ago, I had to chase it three times with Amex.
Have everyone’s points been re-processed or do we have to raise individual cases?

[Jumble Tales]

Update. I raised it in Amex chat. They put me on hold for 25 minutes, then I gave up waiting.
Times have changed…

[Mick S]

My points landed on 4th September. Allowing for the weekend that’s pretty quick considering I only raised the issue on Friday.

Could do with getting another HFP’er to comment, but I would assume its case-by-case if you don’t have your points showing.

[Mick S]

My points landed on 4th September. Allowing for the weekend that’s pretty quick considering I only raised the issue on Friday.

Could do with getting another HFP’er to comment, but I would assume its case-by-case if you don’t have your points showing.

[tw33ty]

Jumble Tales wrote:

Update. I raised it in Amex chat. They put me on hold for 25 minutes, then I gave up waiting.
Times have changed…

Log out and log back in again, you’ll find reply’s that haven’t came through, I had that issue a couple of weeks ago with Amex chat.