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Forums Hotel loyalty schemes IHG One Rewards Another IHG error? Welcome to Platinum email

  • davefl 1,119 posts

    Just got an email welcoming me to Platinum.

    I already am by virtue of paying for Ambassador status last October. I’ve only stayed 6 nights this year, and my Creation that was cancelled nearly 2 years ago was only the basic card so I should have been granted silver.

    But apparently I’m now plat until 31/12/24

    Lula 192 posts

    I got similar but for diamond. Had diamond since the switch from Spire and renewed last year via ambassador until 12/24. No idea what is going on.

    barb404 20 posts

    I also had “congrats on reaching diamond’ email this evening. I have been diamond for a few years but expected to lose it December 31, 2023. Email tells me I have diamond status through end of 2024. Let’s see what happens next.

    John 947 posts

    Just got the same, bet it’s just an IT error, but maybe they will be nice and extend everyone! Very happy with being diamond (free from the stay 15 nights to Diamond promo last year, which I would have done even without the promo)

    JG 4 posts

    I just received an email welcoming me to Diamond, expiring 31/12/24. My current Diamond was meant to expire end of this year. I haven’t reached 140K points yet this year. So it was a bit of a surprise!

    Tracy 287 posts

    Diamond email here…31/12/24

    Stevie M 8 posts

    I have a zero-point entry in my activity dated today: “IHG Credit Card SILVER Status Upgrade”, so it looks like they’ve just processed the promised Silver-till-2024 offer for previous IHG/Creation cardholders and that’s what’s triggered the emails. I suppose we should be thankful they haven’t overwritten higher status with Silver in the process!

    My “Congratulations on reaching Diamond” email says Diamond status through Dec 2024, but the app still says Dec 2023. I plan on renewing Ambassador shortly anyway to lock in Diamond, but if they are locking in existing status for a further year as part of the former cardholder loyalty offer, that might be useful to some. I’ll keep an eye on the app and report back if my status expiry updates to 31/12/2024 before I renew Ambassador next month.

    Lula 192 posts

    May be something to do with the promises on the credit card because having looked at my account statement I have a line today for:

    IHG premium credit card PLTN status upgrade.

    davefl 1,119 posts

    May be something to do with the promises on the credit card because having looked at my account statement I have a line today for:

    IHG premium credit card PLTN status upgrade.

    Just checked and mine says IHG CC Silver status upgrade. So I guess I won’t know until next year if they have actually maintaned the Plat or it’ll drop me to silver.

    cercwc76 50 posts

    Didn’t receive any email about Diamond status extension but received phone text indicates all IHG points and reward night earned will only be credited on 30/09.

    Peter K 546 posts

    +1 here with the email saying 2024 but the app saying until 2023.

    gilesc 1 post

    Me too – also got an email confirming Diamond status until 31/12/24 – but app not updated

    Anna 458 posts

    +1, though @meta and others have reported their accounts are showing the 2024 expiry now.

    DarrenS 79 posts

    Me too – also got an email confirming Diamond status until 31/12/24 – but app not updated

    Same.

    Cell1919 3 posts

    I received an e-mail in May stating:

    As you may have heard, the relationship between Creation Financial Services and IHG® Hotels and Resorts is ending on 27 June 2023. To thank you for being an IHG One Rewards Premium Credit Cardholder, we will be extending select benefits. We value your continued loyalty.

    Status
    Your current status will remain the same until 31 December 2023. In addition, for 2024, you will be awarded Platinum Elite status until 31 December 2024 so you can continue to take advantage of exclusive IHG One Rewards benefits. ​

    Points Earn
    Once the card partnership has come to an end, we will be rewarding 4X points on all qualifying stays until 31 December 2023. More details coming soon on how to take advantage of this offer.

    On 28th June I received this. My status in the app is Platinum to 31/12/2024 which is what I was until, the death of the affinity link up.

    We are extending your benefits. Your status will remain until 31 December 2023. In 2024, you will be awarded Platinum Elite status until December 31 2024. Good news, you will still earn 4 points per $1 spent when you stay and spend at IHG until the end of this year. To take advantage of this offer register below. *Terms Apply

    John 947 posts

    Who else besides @meta has the 2024 expiry in their account?

    Tracy 287 posts

    My OH has had his platinum extended to 2024.
    I have diamond, received the email, but still only until 2023.

    Who else besides @meta has the 2024 expiry in their account?

    Guernsey Globetrotter 562 posts

    Who else besides @meta has the 2024 expiry in their account?

    Another data point on the negative side – Mrs GT was Diamond Ambassador with expiry date of 31/12/23. She received the email but has NOT had her membership in the app extended to 31/12/24 yet…

    SGJNI 69 posts

    My account now shows Dec 2024 but I have renewed Ambassador while Diamond and earned Diamond by points this year so far. Not sure Creation played a part as they emailed me to give only Platinum for 2024!

    NorthernLass 6,608 posts

    Player 2 renewed Ambassador recently and is now sparkly till 2024. I’ve had the sparkly email but still only showing as valid till the end of this year. I’ve queried it via email, not mentioning Ambassador, of course.

    DanLondon 2 posts

    I dont have ambassador,got the email, but my account still showing as 23. I got really excited, but now think it’s an error.

    hespro 4 posts

    I got “Welcome to Gold” and “Welcome to Diamond” emails within a few minutes of each other. Within couple of days, my profile settled down and it was showing Diamond correctly.

    John 947 posts

    So it sounds like everyone who had the premium card will be Platinum until 2024, but there was an error where the email said Diamond until 2024 for those who are currently Diamond.

    Did anyone who renewed Diamond for 2023, by buying Ambassador in 2022, actually get downgraded when IHG did that status review a few months ago?

    truthbetold 133 posts

    I also got Ex-Creation / Diamond email to 2024 but website and app still say 2023

    I got spire/diamond mainly through creation spend and then extended via Ambassador sub last year. Waiting for the last free night voucher to hit and then have 3 nights to burn with one Amb weekend night payment. Top IC recommendation for a long weekend short haul?

    memesweeper 1,183 posts

    I now have Diamond Elite showing until end 2024. 🙂

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