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Forums Other Destination advice Any experience of Scoot airlines (Singapore)?

  • 1958 69 posts

    I’m looking to book some flights from Singapore to Perth.
    Scoot airlines offer a low price (sometimes much lower than SQ or QF) – but I don’t know whether Scoot are reliable, or what Scoot would do to help passengers in the event of a cancellation, etc.
    – All views gratefully received. Thanks.

    sloth 315 posts

    I flew Singapore to Clark a few weeks ago on Scoot but this was part of a round trip ticket in Singapore Airlines so I can’t comment on booking etc. flight was on time, arrived early, friendly cabin crew and new plane, no complaints, although the food was shocking although I guessed that from the pictures on the website

    Otherwise all good

    Super Secret Stuff 366 posts

    Here’s two flight reviews:

    A few notes:
    Paying to use the plug socket
    Many add ons

    SamG 1,677 posts

    Their short haul is basically like Easyjet , quite pleasant except the food options are expensive and not good so bring snacks.

    Long haul is similar but often ScootPlus can be had for a very modest amount more – this comes with food, power, luggage etc

    They’re pretty reliable and wouldn’t hesitate to book them if the price is right !

    Adder 23 posts

    Flew Scoot both short and long (SIN-SYD) haul in June. Both flights were fine, on-time performance short-haul wasn’t great. Dreamliners are very tired (very worn out carpets and plenty of completely-safe-but-noticeable speed tape on the wings) but comfortable, A320s standard low-cost short haul. As mentioned above you pay for everything (even power!) but to be fair charges for bags/food/seat selection were much more reasonable than equivalents on AirAsia. Paid AUD$40 (about £22) for two extra-legroom seats on the 787 which was worth it, and an £8 meal + drink was quite edible!

    ankomonkey 50 posts

    Flew BKK-SIN a few years ago and they were on time with no issues. During Covid, they refunded a cancelled flight in full without issue. In contrast, two local competitors of theirs both refused and I had to initiate Amex chargebacks. I’d definitely say they’re one of the better LCCs.

    The real Swiss Tony 700 posts

    Flew them for the first time last week. Did OLCI but was then told we needed to have a document check at the airport. Every time I see a Scoot flight leaving, the check in queues are horrific and SIN was no exception, although as HBO we were able to find a separate person to stamp our boarding passes.

    Delayed departure and no information to passengers. Flight eventually left about an hour after everyone having boarded.

    Extra legroom is a must on the A320. Otherwise you’re looking at 27-28″ of legroom.

    Row 1 gets to board first.

    Hand baggage enforcement seemed lax.

    Didn’t partake in any F&B, but a can of Tiger is about £5.

    The route we flew had no full service alternative carrier. It was Scoot or Air Asia. Possibly the lesser of two evils as Air Asia’s on time performance seems a work of fantasy as well, with overworked planes and a reliance on 25 minute turn arounds.

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