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Are Lufthansa paying EC261

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  • Deb TwoHoots

    Does anyone of experience or knowledge of LH paying EC 261 compensation? Ten weeks ago, I submitted the LH online feedback form to request EC261 compensation following a 23 hour flight delay from CPT to BHX. I received a reference number and standard response that they have high volume of inquiries and responses are delayed.
    Despite numerous requests for an update, I have received nothing from them. The internet is full of comments stating that LH are not responding to or paying EC261 despite a court ruling.
    I have legal insurance with my household policy, should I utilise it? Or go to a small claims court? Any advice please?

    Lady London

    Use your household legal insurance
    Though the quality of the provider for that may vary.

    Lufthansa is reported to be nearly as bad as TAP (and that’s baaaaad) in refusing to honour, or even sometimes deal with, EU261 claims.

    Your case sounds eeerily identical to one on here from about 3 or 4 months ago. Please tell us wby a UK court would have jurisdiction in the case of your journey and work this out before you contact your household insurer’s legal service – as you may have to be ready with that in case they try not to take the case.

    IIRC try googling for that old thread on here but I remenber people much more knowledgeable than me expressed doubts on that earlier thread.

    Lady London

    Ah. just seen your destination was Birmingham, UK which I had missed. In the other case I think thr final destination was Germany. So looks like you’re fine with jurisdiction and this may well be something your legal coverage can help with.

    points_worrier

    Not to disagree too strongly with @LL, who’s views I have the utmost opinion of, but I wouldnt rush to use the legal coverage option. Many lawyers dont understand the issues (unless experienced with EC261 claims), and far more importantly you have to report an outstanding legal action/claim under legal insurance which can affect insurance renewal etc. They also only cover you if you have >50% chance of winning, and the person deciding this may well not be a lawyer.
    I would recommend going to Lufthansa’s ADR service: https://soep-online.de/en/. This is the equivalent of CEDR for BA. For open and shut cases like this, they should work well.
    If they ignore ADR responses, they may well be kicked out of the ADR, and the CAA would have something to say about this.

    Aston100

    “If they ignore ADR responses, they may well be kicked out of the ADR, and the CAA would have something to say about this.”
    The CAA seems pretty useless.

    gtellez

    Use your household legal insurance
    Though the quality of the provider for that may vary.

    Lufthansa is reported to be nearly as bad as TAP (and that’s baaaaad) in refusing to honour, or even sometimes deal with, EU261 claims.

    Your case sounds eeerily identical to one on here from about 3 or 4 months ago. Please tell us wby a UK court would have jurisdiction in the case of your journey and work this out before you contact your household insurer’s legal service – as you may have to be ready with that in case they try not to take the case.

    IIRC try googling for that old thread on here but I remenber people much more knowledgeable than me expressed doubts on that earlier thread.

    I got compensation for a cancelled flight in April with TAP last week thanks to its ADR. I submitted the claim online and never got an answer. After 8 weeks submitted the claim with the ADR and got the money in less than 2 weeks, amazing service, very easy to submit and completely free. In case someone need it TAP ADR is: https://www.aviationadr.org.uk/how-to-claim-flight-cancellation-compensation-for-a-tap-portugal-flight/

    Deb TwoHoots

    Thank you all for your useful advice. I will try the ADR service as you suggest.

    Lady London

    please let us know how ypu get on. It’s such good news to hear from @points_worrier that there may be a route to getting what’s due from Lufthansa, as tbis is an improvement on what’s been said elsewhere.


    @Gtellez
    thank you also, I will favorite this thread as to have some news that there is a way to recover from TAP using EU261 rights, is excellent.

    Good luck @Deb!

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