Avios bookings can now be cancelled online, BUT ….
1st October 2022 at 07:56NorthernLass
It now seems possible for avios bookings post Sep 30th to be cancelled online on ba.com. I had booked RFS seats from ORD in January but later booked different ones from MIA when these unexpectedly became available. This wasn’t possible as BA disabled the function some time ago, but it now appears to have been reinstated.
However – I paid 30k avios plus £50pp for the seats. The refund has come back as all the avios but no cash. I thought the cancellation fee was £35 pp – has this changed?1st October 2022 at 09:42tiriavpo
I don’t think there has been any change but, for most of my reward cancellations, I have had the avios pretty much straight away and the cash has taken anywhere from ‘a bit’ longer to ‘quite a bit’ longer.1st October 2022 at 09:46NorthernLass
Sorry, I wasn’t clear – it was actually specified that the refund would be £0.00. Not the end of the world as I was only expecting £15 x 3 back but I don’t know what the case would have been if it was a CW booking with £000’s of surcharges.1st October 2022 at 09:52tiriavpo
Edited – now I understand the problem! Still think it should only be £35pp canx fee.1st October 2022 at 09:56Keely
Hi Anna I cancelled a rfs last week over the phone and it was £35pp to cancel. They advised the £15pp would be refunded back to the card paid -but would take a few weeks. Not sure why you appear to have been charged £501st October 2022 at 10:04NorthernLass
I’ll wait and see if the £45 turns up then. At least the cancellation facility seems to have been reinstated now we’re beyond Sep 30th, it was such a pain not having it!
Rob might want to highlight this as it might save a few people thinking they still need to call BA to do this.1st October 2022 at 10:24Froggee
If this is the case it would certainly make the £1 + Avios flights very attractive again.1st October 2022 at 16:24TGLoyalty
If this is the case it would certainly make the £1 + Avios flights very attractive again.
Only if you intend to cancel. Most expensive option to fly1st October 2022 at 17:12QwertyKnowsBest
I thought online cancellations are free? Sure I screenshot T&Cs that stated that for a US (AA) domestic flight.1st October 2022 at 17:55NorthernLass
Never been free, always the standard £35 pp. With AA it might be slightly different as you’re paying very little tax on domestic flights.2nd October 2022 at 21:12megoi
Just tried to cancel an avios CE RFS booking online.
It tells me I’m owed £0.00 + the avios and a 241 voucher, despite having paid 2 x £50 for the booking.
So they are trying to charge £50 per person cancellation.
I’ll call tomorrow instead and hopefully get it sorted quickly.
It’s only £30, but it’s the principle of the matter.3rd October 2022 at 08:21Ibblybibbly
I cancelled 2 x 2 legs about 2 weeks and was told I lose the £50 per ticket. I got routed to an Indian call centre which clearly didn’t help. Another call beckons.3rd October 2022 at 12:08megoi
I called the exec club this morning.
Cancelled for £35 per person.
E-mail received confirming the £30 refund I will get. Usual messaging around “upto 14 days” to receive the cash back.
Avios have appeared already.
It’s not like BAs IT to be incapable of working properly 😂3rd October 2022 at 12:28NorthernLass
My confirmation email only showed the avios refund. Sounds like there’s something amiss with BA’s IT (shock horror). Hopefully someone will try to cancel a booking with the full monty of BA surcharges soon and be able to report what they were charged!
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