Avoid booking on BA.com: There was a problem with your request, please try again
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I’ve been trying to use some Avios for several days on various computers and browsers. Every time I do a search for a flight booking using Avios on BA.com, I get the same error “ There was a problem with your request, please try again later”. I don’t get any issues when I book cash tickets.
Anyone else experienced the same issue and found a way around it? It’s extremely frustrating to have the ability to buy cash tickets but not be able to use our hard-earned air miles.
This seems particularly bad just now given the various reports but it has been no worse than normal for me.
In the last couple of days I have booked a reward booking using 2x Amex 241 vouchers and cancelled a booking it replaced. I got a failure message for the cancellation but the points were returned immediately so I’m guessing it went through. I’ve also done lots of searching.
My best success has been using an incognito browser as a new session as BA.com seems very sensitive to cookies.
If that doesn’t work, try calling although I’m not sure if wait times are back down yet post disruptive
I’ve been trying to price up a couple of BA holidays for next summer and just getting error messages that there are no seats available, even though there definitely are. I’ve tried 2 different browsers on my laptop, next move might be to brave my teenager’s room and try on his gaming PC! Can’t face doing it on a tablet, it’s fiddly enough with a keyboard.
Unbelievable IT given that people are trying to give BA money here!
Clearing your cookies or going incognito is always good advice in this situation. Or use the app.
I’ve been getting 4xx errors and “forbiddens” of various flavours all week. New browsers, no cookies, etc not helping. Often the first page after login is a 403 forbidden. This week is far worse than I’ve ever experienced before.
This is so frustrating. Been trying to get a domestic avios flight booked for January and I’m receiving similar error messages. “There was a problem with your request, please try again later” I’ve done everything I can think of including, clear cookies, tried incognito mode, VPN, and a desk top as I was convinced safari was the issue. Nope, still the same problem. Also tried the BA app and the BA rewards app. It shows the availability but it then transfers you to the main BA page whereupon the same problem occurs. Has anyone managed to overcome this issue ?
I’ve had this when trying to book reward flights. In the end I’ve just ended up calling to book. I explain the error that I’m seeing online and in both instances that it has happened they’ve waived the offline booking fee
The amateurish BA IT people have really stuffed-up ba.com the past few weeks. I was getting the error message on 8 out of 10 clicks. It took an hour to book a J return to the USA a couple of weeks ago.
It’s blindingly obvious that changes are just being loaded to the live system with little or no testing or coordination.
As I’ve said before: a clear-out is needed from the IT director downwards
Due to the cr@p service from BA, I’ve now stopped boosting Avios, etc. I’ve just triggered a 2-4-1 on my BAPP, which I upgraded to only a month ago for a big ticket item. I’m now dropping back to the free BA Amex.
Also, due to the equally cr@p AMEX service I’m thinking of dropping my Platinum down to the ARCC blue card and having a refund on that also. I’ve had to chase a missing dining credit from June 2023 several times, which has finally just been manually posted – more bad IT systems. I’m fed up with the UK Platinum line routing to Manila after a battle with the moronic voice-bot.
I’ve got a couple of J/F trips booked and a BC and a 241 voucher to use. I’m done with these cynical companies.
After I’ve used the vouchers and cleared the Avios pot I’ll be using cash bookings in the future, which won’t be on BA/IAG or charged to my AMEX cards. My stash or MR points will be used elsewhere as needed.It’s a complete farce. I can’t book a flight via the website or the app. Breaks down at various points including at the final booking page (after entering card security code).
It’s crazy that a company of BA’s size can operate like this and not lose a shed ton of cash
I had a short spell of having issues on the payment page – it seemed to scroll back up to the top every time I tried to input my CVV and lost the numbers. IIRC I did manage to complete the booking on an iPad and the issue has rectified itself since then.
This seems to be happening again both in browser and in the app. Seems like booking redemptions is just borked.
I have been trying for about 2 weeks to look at flights for 2025 (which are bookable) to use Avios and I keep getting the error message.
I called BA they said they are aware of the issue, and in the Avios app there is a pop up message about reward flights but nothing on the website. Tried all the usual, delete cookies, different browser but keep getting it when trying specific routes.
So frustrating and all BA said was we can help you on the phone (yes but I wait 30 mins for you and its not a great use of time when trying to plan)
It keeps telling me that I seem to have two windows open and that is why I cannot proceed, I look at the top to see if I have mistakenly logged in twice, but I haven’t. I sort of want to scream at it.
Another weird thing is if I do get through to the RFS page, and do a search for 2 people, on the next page it defaults to 1 person, and have to re-enter the amount of people from the drop down box.
I am trying to book a flight using avios on google chrome but keep getting this msg below! So frustrating….
Error:
It looks like you’re using multiple tabs in the same browser. Please use a single tab to continue.You just normally have to start a new search when this happens. It usually happens to me after changing my options 2/3 times.
Using app doesn’t help for avios as it opens Web page.
As people say clear cookies
Don’t use the app, log in to the actual website on your phone.
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