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Forums Frequent flyer programs British Airways Executive Club Award ticket purchased in 2020, rebooked in 2021 for 2022, cancelled

Award ticket purchased in 2020, rebooked in 2021 for 2022, cancelled

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  • JDB

    AF-KL permit date change only 30 days from the cancelled flight. Is this lawful? If it’s not, why do the CAA permit it?

    Why have all these cases going to ADR when they’re illegal. What a waste of everyones time and money.

    Before Covid, compliance with Article 8c was +/- 3-7 days.

    The issue is that they aren’t “illegal” as you suggest.

    The statute does not specify what the rebooking/rerouting window is, so an airline can set its policies as it wishes. If a passenger considers that, in their individual circumstances, the airline has acted unreasonably they can go to free arbitration (for most airlines) or cheap, reasonably simple MCOL where an arbitrator or judge will decide the matter. The CAA has no real enforcement powers, nor the remit to consider individual cases, so as long as the passenger has a route of appeal/recourse of an airline decision they are generally happy.

    • This reply was modified 1 day, 20 hours ago by JDB.
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