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Hello all, I am sure you have seen this topic many times. Here is my story:
Booked LHR-HND return tickets in Feb’2021 for Dec’2021 travelling on CW, using my 2-4-1 AMEX companion voucher (expires April 2022)
Oct’2021 – BA cancelled Dec’21 tickets. I called a BA agent who was happy to put me on another flight in future once I can confirm travel dates.
Mar’2022 – I wanted to rebook but a different BA agent said only is refund avois and taxes/surchages, with no ‘reroute option’ available. I decided to take the refund.
By reading this forum I understand that the reroute option should have been provided by BA in Mar’2022. Therefore I initiated a complain process to push BA.
No news so far post I raised complain process 6 weeks ago. Should I push further, e.g. CDER and small claim court? What are my winning chances based on above information. To me, I still want to make this trip happen.
Many thanks
I think you’ll have a fight on your hands as BA will say that by accepting the refund you’ve given up your re-routing rights. To challenge that you’d probably at the very least need to produce a recording of the call where you were admittedly completely misled by BA.
To complicate things, were any other carriers going to HND on your preferred travel dates? If not, they could also argue that it wouldn’t have been possible to re-route you in any case.I think this will be a challenging one – not only you accepted the refund already but also asked for the re-route 4 months after your original dates. Unless you can prove that in Oct 2021 you were told that you can come back to pick your new dates any time in future, it’s going to be a hard one to fight with BA I’m afraid. As usual BA will argue with their favourite 12-month ticket validity argument + the fact you asked for new dates well after the original dates + you got your refund.
Use a Subject Access Request to get hold of the call recording. I used Rightly.co.uk (you can just write a letter if you don’t want to use a service) to get my call recordings. I had to request these to prove that I actually verbally cancelled a flight booked through LastMinute.com
Thank you all. Seems like a no-brainer not to waste my time then. Cheers guys.
Get a recording then take BA to court under Article 15 of UK261. That’s the only way to enforce it. This basically allows you to get your full rights if the airline hasn’t informed you correctly.
- This reply was modified 55 years, 4 months ago by .
Thank you all for helping me by initiating various ideas/solutions. I would like to share the progress and outcome of this issue:
August’22 – raised the issue to CEDR
September’22 to December’22 – BA defended and CEDR assessment
January’23 – CEDR concluded BA should rebook within 12 months
February’23 – rebooked by BAI have factually listed all timelines of events from 2021 to 2022, including all communications. Personally happy with the outcome but exhausted to some extent. BA could have rebooked 12 months earlier – should BA have followed the rule in the first place.
This is a fantastic result, especially given that you (unwittingly) accepted a refund initially. I appreciate how exhausting it must have been but given the number of people on here who have similar problems with cancelled flights, this is a really valuable contribution to the HFP canon of suggestions of how something like this may eventually be resolved. We really need an organised “library” of these kind of posts to point people to!
Did you get a recording of the call during which you were misled about your rights, just out of interest?
Congratulations @Inflationhigh and what @NorthernLass said. A victory at CEDR is helpful to hear about as we’ve heard of some surprising results at CEDR (as compared to MCOL which seems more reliable).
What, exactly, would you say was the key point that made CEDR decide in your favour?
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