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Not sure if this has been posted already, but is anyone else experiencing issues with this card in terms of not displaying avios and milestone related information?
I am aware of the longstanding (frankly ludicrous at this point) issues with the OnBusiness website, but on both the Amex app and website dashboard, there is no information being generated regarding avios balances etc.
I have a relatively large transaction I was intending to put through it, which would result in one of the intra-year spend bonuses being triggered, but now not clear whether it will automatically track or not.
I called Amex Brighton today and they are blaming a data issue on BA’s end. They are quoting 12 weeks to get the issue resolved. I have had no offers on the card for about 4 weeks and Amex could only apologise. I will wait till the 20th and see if the avios points transfer. I have also reached a spending target. Disappointing in the response from Amex. It’s a know issue and is affecting lots of customers.
That’s useful to know. Most likely linked to the ongoing farce that is the OnBusiness platform. Thanks
Having the same issue. No avios transferred over on the 4th as they normally would. Had been in contact with CS who stated the avios was being transferred to another executive club account and would need to be merged with my existing one – based on this being a wider issue this is clearly not the underlying issue. Highly frustrating as this is how I (and I’m sure many others) earn the majority of their avios. Will consider moving to gold or platinum if this drags on much longer.
When was the 12 weeks fix time quoted? Keen to know any more info about this.
My avois have failed to appear today as normal. I will call customer services back today and request an update. when i go to check the balance on the Amex website it shows an incorrect large negative AMEX Reward balance. I will post any update I receive
Same here with no avios transferred. The negative balance apparently is the total value of avios you’ve had transferred to date – at least that’s what I was told. Must be OnBusiness related given no issues with the personal BA card?
Neither BA or Amex have to guts to contact customers regarding this issue. Really appalling customer service and Head for Points @ROB who promote both companies extensively have kept schtum regarding this issue.
In fairness, I think there was an article on how new applications were paused due to the OnBusiness issue, but obviously now there are issues for existing cardholders.
From my web chat with Amex customer services, they were able to tell me how far short I was from meeting the milestones etc, but it looks as though it might not actually be possible to transfer the avios at all at this point – even if trying to do it manually via customer services.
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